I dealt with Pat. I found myself in a disastrous position with settlement 2 days after my planned move. The removalist scheduled, broke his ankle the day prior and I could not get anyone to fit the move in at short notice. Pat, at Richards, agreed to help me and after a heavy day worked until 10.30 pm loading my possessions. When he arrived at National Storage to unload the access code would not work and he could not unload. Pat was at the gate at 5am next morning and still could not access National Storage (24 hr access). After some sick moments of what to do another truck came in and Pat went in with it and 3 hrs later had my things stored, following, which he went straight to another job. So, upshot is – no one else would do that for me. These removalist had about 3 hrs sleep. This was an above and beyond, supreme effort. I was going to have to dump all of my belongings at the tip. They were on the phone (to Melbourne) constantly thru night and from 5am next morning. There are no ratings high enough and no words available to say thank you to these extraordinary men who worked so hard and so long to save my day. I cannot thank them enough and hope the universe repays them in kind. Rating 20/5.

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